Best in Class Holiday Home Management Service

At North East Escapes, growth has never been about scale for scale’s sake. From day one, our focus has been simple: deliver an exceptional, locally led service for our owners and guests, and protect that standard no matter how quickly we grow.

As demand for premium holiday homes across Northumberland continues to rise, we’ve made a clear decision as a business: growth will never come at the expense of quality. Instead, we are investing in the best people, robust processes, and operational infrastructure to ensure every owner continues to receive the level of service they expect and deserve.

Following the recent appointment of Kiera Brown as Property Account Manager, we’re proud to announce another major step forward for the business with the appointment of Matt Frost as Operations Director

Welcoming Matt Frost, Operations Director

Matt’s appointment marks a landmark moment for North East Escapes and underlines our long-term commitment to operational excellence.

Matt joins us with an outstanding track record in the holiday lettings sector. He previously led Norfolk Cottages, the flagship brand within the Original Cottages group, overseeing a portfolio of more than 700 properties, and more recently held a director role at Cottages.com, supporting large-scale growth and operational performance across the industry. His experience, leadership, and deep understanding of how to scale without losing service quality make him a perfect fit for where North East Escapes is heading next.

In his role as Operations Director, Matt will focus on strengthening systems, refining processes, and ensuring consistency across every touchpoint, from owner onboarding and property standards to guest experience and operational delivery. His appointment ensures that as we grow, our foundations only get stronger.

Founder Steve Mitchinson comments, “I’ve known Matt for a long time and believe he is undoubtedly one of the best operators in the industry. Bringing someone of Matt’s calibre into the business is a huge step forward for us and reinforces our commitment to doing things properly as we grow.”

Matt adds, “North East Escapes represents the future of holiday letting: locally focused, service-led, and forward-thinking. I’m incredibly proud to join the team and excited to help take operational excellence to the next level.”

Investing in Processes, Infrastructure, and What’s Next

People are only one part of the picture. Alongside team growth, we are continuing to invest heavily in infrastructure and operational capability.

We are excited to be launching a brand-new operational unit in Northumberland, giving us the space, systems, and resources to elevate standards even further, from logistics and housekeeping to stock management and quality control. This next phase allows us to operate more efficiently while maintaining the personal service that defines North East Escapes.

Founded in 2024, the business has grown from 13 properties to over 100, all while remaining deeply committed to its core values of exceptional service and delivery. That growth has been carefully managed, and every decision has been made with owners firmly at the centre.

An Unmatched Offer for New Owners

As part of our continued commitment to supporting owners, we are currently offering:

• Free property onboarding

• Professional photography included

• The lowest management fees in the industry, just 10% + VAT

This offer is available to all new owners who join North East Escapes before April, making now the ideal time to partner with a management company that is investing heavily in people, processes, and long-term quality.

Looking Ahead

North East Escapes is growing, but always with purpose. By investing in exceptional people, strengthening our operations, building scalable systems, and improving our marketing focus and spend, we are ensuring that every owner continues to receive an outstanding, hands-on service while improving their property revenues, now and into the future.

Growth will never compromise quality. It will only strengthen it. Schedule your visit today and discover how North East Escapes can help your property work harder for you.